Where's My Courier?

Sometimes, customs selects packages at random for more detailed checks. This is standard procedure and may cause delays.

✈ This is completely normal and part of the international shipping process. International couriers often route packages through regional hubs or transit countries before reaching the final destination. This helps improve efficiency, speed, and cost-effectiveness.

Actual Weight. This is the physical weight of the package. Measured using a scale, in kilograms (kg). 📌 Example: A box that weighs 5 kg on the scale has an actual weight of 5 kg. Volumetric Weight (Also called Dimensional Weight). This is the weight based on the size of the package, not just the actual weight. It reflects the space the package occupies during transport. Calculated using the formula. Volumetric Weight (kg) = (Length × Width × Height in cm) ÷ 5000. 📌 Example. A lightweight box that measures 50 × 40 × 30 cm. Volumetric Weight = (50×40×30) ÷ 5000 = 12 kg. Even if it weighs only 5 kg on the scale, the volumetric weight is 12 kg. Weight is calculated based on Actual weight or volumetric weight whichever is higher.

Delivery times depend on the destination and service selected Express - Delivery in Approx 3-4 working days Exonomy- Delivery in 4-6 working days Duty free - Delivery in 7-12 working days Delays may occur due to customs or remote locations.

Yes, you can change the address or phone number, Charges applicable for the same.